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Refund & Policy

Refund Policy

This Refund Policy explains how cancellations, refunds, and related processes work when you book travel services through EcoFlyDora.com. As a third-party travel facilitation platform, we act as an intermediary between you and airlines or other suppliers. All refunds are subject to the policies of the respective airline or supplier.

Key Points About Refunds

  • 1. EcoFlyDora does not directly control airline refund policies. Refunds depend entirely on the airline or supplier’s terms at the time of booking.
  • 2. We process refund requests as an intermediary when permitted by the airline/supplier.
  • 3. Non-refundable tickets or bookings with strict policies may not be eligible for any refund.
  • 4. All refund requests are subject to our service fees, which are non-refundable.
  • 5. Refunds, if approved, may take several weeks to process depending on the airline’s procedures.

Cancellation Process

  • 1. To cancel a booking, contact us through our customer support channels with your booking reference number.
  • 2. We will submit your cancellation request to the airline or supplier on your behalf.
  • 3. Cancellation eligibility and refund amount (if any) are determined solely by the airline’s policy.
  • 4. If the airline approves a refund, we will process it back to your original payment method after deducting our service fee.
  • 5. If the airline denies the refund, we will inform you accordingly.

Refund Eligibility

  • 1. Refundable Tickets: May be eligible for a full or partial refund minus our service fees and any airline cancellation fees.
  • 2. Non-Refundable Tickets: Generally no refund is available, even in cases of flight cancellation by the airline (unless the airline offers compensation).
  • 3. Error Fares: We reserve the right to cancel any booking made on error fares and issue a full refund of the amount paid.
  • 4. Airline Cancellations: If the airline cancels your flight, we will assist in processing any refund or rebooking as per their policy.
  • 5. No-Shows: If you fail to board your flight, no refund will be issued.

Service Fees & Processing

  • 1. Our service fee for processing any refund or cancellation request is non-refundable.
  • 2. You agree to pay the full amount displayed at the time of booking, including all taxes and fees.
  • 3. Refunds will be processed to the original payment method used for the booking.
  • 4. Processing times vary and may take up to 30–60 days or longer, depending on the airline.

Limitation of Liability

  • 1. EcoFlyDora is not liable for any delays, denials, or partial refunds caused by airline policies or third-party suppliers.
  • 2. We are not responsible for any losses due to your failure to cancel in time or provide accurate information.
  • 3. Our liability is limited to the service fees you paid us.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Continued use of our platform after changes constitutes acceptance of the revised policy.

Contact Us

For any questions regarding cancellations, refunds, or this policy, please contact our support team via the contact details provided on our website.